Our Commitment to Responsible Gaming
me88 is dedicated to ensuring that online gambling remains a fun and safe activity for all our players. We understand that for a small number of individuals, gambling can become problematic, and we take our responsibility seriously to help prevent and address gambling-related harm.
As a trusted online casino in Malaysia, we have implemented a comprehensive set of responsible gaming tools designed to help you stay in control. From deposit limits to self-exclusion, every feature is built to give you the power to manage your gaming activity on your own terms.
We continuously review and improve our responsible gaming practices to meet the highest industry standards. Our team is trained to identify signs of problem gambling and to provide appropriate support and referrals when needed.
We encourage all players to read through the tools and resources available on this page. If you ever feel that your gambling is no longer enjoyable, please do not hesitate to use any of the tools below or contact our support team for assistance. You can also review our Terms & Conditions for more information about our policies.
Self-Exclusion
Self-exclusion is a tool that allows you to take a break from gambling by temporarily or permanently blocking access to your me88 account. During a self-exclusion period, you will not be able to log in, deposit funds, or place any bets.
Temporary Self-Exclusion
Choose a temporary self-exclusion period that suits your needs. During this time, your account will be fully restricted.
- ✓ 24-hour exclusion
- ✓ 7-day exclusion
- ✓ 30-day exclusion
- ✓ 6-month exclusion
Permanent Self-Exclusion
If you believe you can no longer gamble responsibly, you may request permanent self-exclusion from me88.
- ✓ Permanent account closure
- ✓ All marketing communications stopped
- ✓ Remaining balance returned
- ✓ Cannot be reversed once confirmed
To activate self-exclusion, go to Settings > Responsible Gaming > Self-Exclusion in your account dashboard, or contact our customer support team via live chat. Self-exclusion requests are processed immediately.
Deposit Limits
Setting deposit limits is one of the most effective ways to manage your gambling budget. me88 allows you to set daily, weekly, and monthly deposit limits to ensure you never spend more than you can afford. For more details on deposit methods and limits, visit our Payment Methods page.
| Limit Type | Description | Activation |
|---|---|---|
| Daily Limit | Maximum amount you can deposit in a 24-hour period | Immediate |
| Weekly Limit | Maximum amount you can deposit in a 7-day rolling period | Immediate |
| Monthly Limit | Maximum amount you can deposit in a 30-day rolling period | Immediate |
How to Set Deposit Limits
- Log in to your me88 account
- Navigate to Settings > Responsible Gaming
- Select Deposit Limits
- Choose your limit type (daily, weekly, or monthly)
- Enter your desired maximum amount in MYR
- Confirm your selection
Important: Decreasing a deposit limit takes effect immediately. Increasing a limit requires a 24-hour waiting period to prevent impulsive decisions.
Cooling-Off Periods
A cooling-off period gives you a short break from gambling without fully closing your account. During a cooling-off period, you can still access your account to view history and withdraw funds, but you cannot deposit or place bets.
24-Hour Break
A quick pause to step back and reassess. Ideal if you are feeling frustrated after a session.
7-Day Break
A week-long break to help you regain perspective and evaluate your gambling habits.
30-Day Break
A full month away from gambling. Recommended if you feel your gaming activity is becoming difficult to control.
To activate a cooling-off period, visit your account settings or contact our customer support team. Once activated, a cooling-off period cannot be shortened or cancelled early.
Signs of Problem Gambling
It is important to recognise the warning signs of problem gambling early. If you or someone you know is experiencing any of the following, it may be time to seek help or take a break from gambling.
Spending more money or time on gambling than you can afford
Chasing losses by continuing to gamble to win back money
Feeling anxious, stressed, or irritable when not gambling
Neglecting work, family, or personal responsibilities due to gambling
Borrowing money or selling possessions to fund gambling
Lying to friends or family about how much you gamble
Feeling the need to gamble with increasing amounts of money
Using gambling as a way to escape problems or relieve negative emotions
If you identify with any of the signs above, please consider using our responsible gaming tools or reaching out to one of the support organisations listed below.
Support Resources
If you are struggling with problem gambling, you are not alone. The following organisations provide free, confidential support and counselling to anyone affected by gambling-related issues. Please do not hesitate to reach out.
GamCare
Provides information, advice, and support for anyone affected by gambling problems.
- Website: www.gamcare.org.uk
- Phone: 0808 8020 133
- Hours: 24/7 helpline
BeGambleAware
Offers free, confidential advice and treatment referrals to those who may have a gambling problem.
- Website: www.begambleaware.org
- Phone: 0808 8020 133
- Live Chat: Available on website
Gambling Therapy
A global online service offering free practical advice and emotional support to those affected by gambling.
- Website: www.gamblingtherapy.org
- Support: Online chat & forums
- App: Available on iOS & Android
You can also visit our FAQ page for answers to common questions about responsible gaming tools and account management.
Underage Gambling Prevention
me88 strictly prohibits underage gambling. You must be at least 18 years old to create an account and participate in any gambling activities on our platform. We take this policy extremely seriously and have implemented robust measures to prevent minors from accessing our services.
All new players are required to complete an identity verification process during registration. This includes providing a valid government-issued identification document such as a MyKad (Malaysian IC) or passport. Any account found to belong to a person under 18 years of age will be immediately suspended, all bets voided, and any deposited funds returned.
We also encourage parents and guardians to use internet filtering software to prevent minors from accessing online gambling sites. Recommended tools include:
- • Net Nanny — comprehensive parental control software
- • Qustodio — website blocking and activity monitoring
- • GamBlock — specifically designed to block gambling websites
For full details on our policies regarding age verification and account management, please refer to our Terms & Conditions.
Responsible Gaming FAQ
Log in to your me88 account, navigate to Settings, and select Responsible Gaming. From there, you can set daily, weekly, or monthly deposit limits. Changes to lower limits take effect immediately, while increases require a 24-hour cooling-off period.
Yes. me88 offers temporary self-exclusion periods of 24 hours, 7 days, or 30 days, as well as permanent self-exclusion. During self-exclusion, you will not be able to log in, deposit, or place bets. Contact our support team to activate self-exclusion.
me88 recommends GamCare (www.gamcare.org.uk), BeGambleAware (www.begambleaware.org), and Gambling Therapy (www.gamblingtherapy.org). These organisations provide free, confidential counselling and support for anyone affected by problem gambling.
me88 enforces a strict 18+ policy. All players must verify their identity during registration with a valid government-issued ID such as a MyKad or passport. Accounts found to belong to underage individuals are immediately suspended, and any funds are returned.
A cooling-off period is a temporary break from gambling. During this time, your account remains active but you cannot deposit or place bets. You can choose 24-hour, 7-day, or 30-day cooling-off periods from your account settings. This helps you take a step back and reassess your gambling habits.