me88

Privacy Policy

Your privacy matters to us. This policy explains how me88 collects, uses, stores, and protects your personal data in compliance with the Malaysia Personal Data Protection Act 2010 (PDPA) and applicable international standards.

Last updated: 15 April 2026

1. Information We Collect

me88 collects various types of information to provide and improve our services. The data we collect falls into the following categories:

1.1 Personal Data

When you create a me88 account, we collect personal information that you provide directly, including:

  • Full name as it appears on your identity document
  • Date of birth (to verify you are 18 years of age or older)
  • Email address
  • Phone number (Malaysian mobile number preferred)
  • Residential address
  • Identity document details for KYC (Know Your Customer) verification
  • Bank account or e-wallet details for deposits and withdrawals in MYR

1.2 Usage Data

We automatically collect certain information when you access and use our platform:

  • IP address and approximate geographic location
  • Browser type, version, and language preferences
  • Device type, operating system, and screen resolution
  • Pages visited, time spent on each page, and navigation patterns
  • Gaming activity, including games played, bet amounts, and session duration
  • Referring website or source that directed you to me88

1.3 Cookies and Tracking Technologies

me88 uses cookies and similar tracking technologies to enhance your experience. For detailed information about our cookie practices, see Section 6 of this policy.

2. How We Use Your Information

me88 processes your personal data for the following purposes:

2.1 Account Management

We use your personal data to create and manage your me88 account, process your registration, verify your identity through our KYC procedures, and maintain accurate account records. This is essential for providing you with access to our gaming platform and processing your deposits and withdrawals in MYR.

2.2 Security & Fraud Prevention

Your data helps us detect and prevent fraudulent activity, money laundering, and other security threats. We monitor account activity patterns, verify transaction legitimacy, and implement multi-factor authentication to protect your account. These measures are critical for maintaining a safe and trustworthy platform for all Malaysian players.

2.3 Marketing & Communications

With your consent, we may use your email address and phone number to send you information about promotions, new game releases, and platform updates. You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in any marketing email. We will never share your contact information with third-party marketers.

2.4 Legal Compliance

We process certain personal data to comply with our legal and regulatory obligations, including anti-money laundering (AML) regulations, tax reporting requirements, and requests from law enforcement or regulatory authorities. This processing is necessary regardless of your consent and cannot be opted out of.

2.5 Service Improvement

We analyse aggregated and anonymised usage data to improve our platform, develop new features, optimise game performance, and enhance the overall user experience. This data does not identify individual users and is used solely for analytical and statistical purposes.

3. Data Sharing & Third Parties

me88 does not sell, rent, or trade your personal data. We only share your information with third parties in the following circumstances:

3.1 Payment Processors

To process your deposits and withdrawals, we share necessary transaction data with our payment processing partners, including banks and e-wallet providers operating in Malaysia. These partners are contractually bound to protect your data and use it only for processing your transactions.

3.2 Regulatory Authorities

We may disclose your personal data to regulatory bodies, licensing authorities, or law enforcement agencies when required by law or when necessary to comply with our regulatory obligations. Such disclosures are made only to the extent required and in accordance with applicable legal procedures.

3.3 Service Providers

We engage trusted third-party service providers for identity verification (KYC), customer support tools, email delivery, and data analytics. These providers access only the data necessary to perform their specific functions and are bound by strict confidentiality agreements and data protection obligations.

3.4 Game Providers

When you play games on me88, certain data (such as your player ID and session information) is shared with the game providers whose software powers those games. This is necessary for game operation, fair play verification, and payout processing. Our game providers adhere to industry-standard data protection practices.

4. Data Retention

me88 retains your personal data for as long as necessary to fulfil the purposes outlined in this policy and to comply with our legal obligations:

  • Active accounts: Your data is retained for the duration of your account activity plus any mandatory retention period required by our licensing conditions.
  • Closed accounts: Following account closure, we retain essential records for a minimum of 5 years to comply with anti-money laundering regulations and regulatory requirements.
  • Transaction records: Financial transaction data is retained for a minimum of 7 years in accordance with Malaysian financial regulations.
  • Marketing data: If you opt out of marketing, we will stop processing your data for marketing purposes immediately but may retain a suppression record to ensure we honour your preference.
  • Usage and analytics data: Anonymised usage data may be retained indefinitely for statistical and analytical purposes as it does not identify individual users.

When personal data is no longer required for any of the above purposes, it is securely deleted or irreversibly anonymised.

5. Your Rights

Under the Malaysia Personal Data Protection Act 2010 (PDPA) and, where applicable, the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

5.1 Malaysia PDPA Rights

  • Right of Access: You may request access to the personal data we hold about you and obtain a copy.
  • Right to Correction: You may request that we correct any inaccurate or incomplete personal data.
  • Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.
  • Right to Limit Processing: In certain circumstances, you may request that we limit how we process your personal data.

5.2 Additional GDPR Rights (Where Applicable)

  • Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected.
  • Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
  • Right to Object: You may object to the processing of your personal data for direct marketing or where processing is based on legitimate interests.
  • Right Not to Be Subject to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing that produce legal or significant effects.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 9 of this policy. We will respond to your request within 21 days for PDPA requests and within 30 days for GDPR requests.

6. Cookies

me88 uses cookies and similar technologies on our platform. Cookies are small text files stored on your device that help us provide and improve our services.

6.1 Essential Cookies

These cookies are strictly necessary for the operation of our platform. They enable core functionality such as user authentication, session management, security features, and load balancing. You cannot opt out of essential cookies as our platform cannot function without them.

6.2 Functional Cookies

These cookies remember your preferences and settings, such as language selection, display preferences, and recently played games. They enhance your experience but are not strictly necessary for the platform to operate.

6.3 Analytics Cookies

We use analytics cookies to understand how visitors interact with our platform, which pages are most popular, and where users encounter issues. This data is aggregated and anonymised, helping us improve site performance and user experience. You may opt out of analytics cookies through your browser settings.

6.4 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can block or delete cookies, though this may impact your ability to use certain features of our platform. Disabling essential cookies will prevent you from logging in and using me88 services.

7. Security Measures

me88 implements comprehensive security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

  • Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption. Sensitive data stored in our databases is encrypted at rest using AES-256 encryption.
  • Access Controls: Access to personal data is restricted to authorised personnel on a need-to-know basis. All access is logged and regularly audited. Multi-factor authentication is required for employee access to sensitive systems.
  • Infrastructure Security: Our servers are hosted in secure data centres with physical access controls, redundant power supplies, and 24/7 monitoring. We conduct regular penetration testing and vulnerability assessments.
  • Incident Response: We maintain a comprehensive incident response plan to address any potential data breaches promptly. In the event of a breach that may affect your rights, we will notify you and the relevant authorities within the timeframes required by applicable law.
  • Employee Training: All me88 employees undergo regular data protection training to ensure they understand their responsibilities regarding personal data handling and security protocols.

8. Changes to This Policy

me88 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:

  • Update the "Last updated" date at the top of this page
  • Display a prominent notice on our platform for at least 14 days following the change
  • Send an email notification to registered users for significant changes that affect how we process personal data
  • Where required by law, obtain your renewed consent before implementing changes to data processing activities

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of me88 after changes are posted constitutes your acceptance of the updated policy, unless renewed consent is required by law.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how me88 handles your personal data, please contact our Data Protection Officer:

Data Protection Officer

me88

Email:

We aim to respond to all data protection enquiries within 14 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) in Malaysia or the relevant data protection authority in your jurisdiction.

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